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A. General Terms of Sale

1. Introduction

The general terms and conditions of sale which govern the contractual relationship between the buyer (end user) and Elatis General Trading Ltd (the seller) whose registered office is at 23 Lefkosias Street, Dali Industrial Area, 2540, Cyprus, a limited liability company established under the Cyprus Companies Law Cap 113 are set out below.

The general conditions of sale are unreservedly accepted by both parties once an order has been placed and therefore we strongly advise our customers to go through all the general terms and conditions prior to finalizing their orders.

2. Prices

The prices indicated on the Site include all taxes and delivery charges where applicable. Elatis General Trading, reserves the right to amend the prices at any time, without prior notification.

3. Delivery

All orders that are made by 2pm on a working day (Monday to Friday) will be delivered within the following 3-5 working days. Orders placed on weekends may take slightly longer.

For order up to €100, your order will be dispatched at your address by ACS Courier Service. Delivery charges may apply. For orders over €100, delivery is free of charge. For orders involving equipment and/or requiring assembling, delivery and assembling charges are free of charge.

If there is a need to use telescopic forklift, the applicable charges, will be incurred by the customer.

Note: Deliveries to remote locations may take an additional 2 days. Moreover, delivery may be delayed subject to the prevailing of whether conditions. In such event, we will contact you by phone to arrange a new delivery date.

4. Payment Methods:

Elatis General Trading offers the following payment methods:

  1. Through Braintree (credit card)
  2. Cash on Delivery

5. Warranty

All products come with manufacturer’s warranty (applicable to Cyprus). The manufacturer’s warranty does not cover:

a. Consumables, abnormal, incorrect or non-conforming usage of products.

b. Damage from external sources (shocks, accidents, electricity current fluctuations, improper use of chemicals)

You are strongly advised, to consult the user manual provided with the product.